Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your information.
Last Updated: 04 May 2025
Table of Contents
1. Introduction
Welcome to Vacua Vita's Privacy Policy. At Vacua Vita ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
By accessing or using Vacua Vita, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
To provide you with our AI generation services, we collect and process various types of information:
Personal Information
Account Information
Email address, username, password (encrypted), and optional profile details.
Payment Information
We don't store complete payment details. We use secure third-party payment processors who may collect billing information.
Usage Information
Generation History
Prompts, parameters, and generated content (images, audio, video) from our services.
Credit Usage
Records of credit purchases and usage across our platform.
Technical Information
Device Information
IP address, browser type, operating system, device information, and browsing data.
Cookies and Similar Technologies
We use cookies to enhance your experience, analyze usage, and tailor content.
User-Provided Content
Uploaded Content
Images, audio, or other files you upload to use with our generators.
Communication Content
Information from support requests, feedback, or surveys.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Providing Our Services: To operate, maintain, and deliver our AI generation tools and features.
- Account Management: To create and manage your account, process transactions, and track credit usage.
- Service Improvement: To analyze usage patterns, troubleshoot issues, and enhance our platform.
- Communication: To respond to inquiries, provide support, and share important updates about our services.
- Security: To protect our platform, detect and prevent fraud, and maintain the integrity of our services.
- Legal Compliance: To fulfill legal obligations, enforce our terms, and protect our rights.
4. How We Store Your Data
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
We store your data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:
- Account information is retained while your account is active.
- Generated content is typically stored for up to 30 days, after which it may be automatically deleted from our servers.
- Uploaded content used for generation is typically stored for 7 days, unless saved to your profile.
- Usage logs may be retained for up to 90 days for security and analysis purposes.
5. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors and service providers who need access to perform services on our behalf (e.g., cloud hosting, payment processing).
- Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as a business asset.
- Legal Requirements: When required by law, regulation, legal process, or governmental request.
- Protection of Rights: When we believe disclosure is necessary to protect our rights, safety, or the safety of our users.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: Request information about the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information in certain circumstances.
- Restriction: Request restriction of processing of your personal information.
- Data Portability: Request transfer of your personal information to another service.
- Objection: Object to processing of your personal information in certain circumstances.
To exercise these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and track information about your browsing activities on our website. These technologies help us deliver a better user experience, analyze usage patterns, and improve our services.
We use the following types of cookies:
- Essential Cookies: Necessary for the website to function and cannot be switched off.
- Performance Cookies: Help us understand how visitors interact with our website.
- Functional Cookies: Enable enhanced functionality and personalization.
- Targeting Cookies: May be set by our advertising partners to build a profile of your interests.
You can control cookies through your browser settings, but this may impact your experience on our website.
8. AI-Generated Content
When you use our AI generation services:
- You retain ownership of the content you generate using our services, subject to our Terms of Service.
- We may analyze prompts and generated content to improve our AI models and services.
- We do not use your generated content for marketing purposes without your explicit consent.
- We implement content filters to prevent the generation of harmful or prohibited content as outlined in our Terms of Service.
9. Children's Privacy
Our services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of our services after such modifications will constitute your acknowledgment of the modified policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: [email protected]
Address: Vacua Vita, London, UK
We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.